Claims

It’s important to us that you receive the best service possible and that all our products meet your expectations. Should you unexpectedly have received a defect or wrong item, please send an email to info@only-summer.com

CLAIM PROCESS

If you want to report a claim, the form below will have to be completed. Photos of the damaged product or product with defects will be needed to support your claim. The photos are important to us as we use them as proof to show to our suppliers and freight forwarders. 

 

FURTHER INFORMATIONS 

Please note that any damage that is visible on delivery should be notified immediately. Any damage which is discovered after unpacking must be reported within 7 days of delivery via email to info@only-summer.com

If the claim is accepted, Only Summer Shop will cover the cost of a new replacement product. If the replacement product is not available, the price of the product will be credited to the customer within 30 days. Please note that some replacement products can be subject to tax which are not covered by Only Summer.

If a product is damaged more severely, please complete the claim procedure including photos and send it to the customer service department before sending the product back. Only Summer Shop will then contact you with instructions on how to proceed.

The buyer will cover the cost for return freight if a product is returned to Only Summer Shop without any confirmation that the claim form has been – and can be - approved by Only Summer Shop.

All stock in the webshop are subject to the Spanish consumer protection law. This means that buyers can make a complaint of damaged or defective products up to 24 months from the date of purchase.